Frequently Asked Questions

 

How soon will you deliver my storage bed?


Our standard delivery lead time within England and Wales is 2-3 weeks after receipt of your order. Orders to Scotland are consolidated which may take up to 8 weeks in line with our sustainability commitments. Should you require a more urgent delivery, or delivery on a specific delivery date, please get in touch. Once your order is confirmed, one of our friendly team will get in contact with you to discuss delivery and arrange a time that suits you.




I have restricted access, will you still be able to deliver?


Yes.
The Boxer bed is delivered in small packages and only fully assembled in the bedroom. Small staircases and space constrictions are usually not a problem, but please do contact us if you have any special delivery requirements, just to make sure!




How does your free installation process work?


The Boxer storage bed consists of many parts.
We will assemble all these parts and expertly build your bed for you in the comfort of your own home at no extra cost. This saves you the headache of trying to follow instructions - and of course we take away all packaging for recycling.




Do you offer a dismantling service for our old bed?


Yes!
We will happilly dismantle your old bed for you at no extra cost. It's what we do. However, unfortunately we will not be able to take your old bed away with us. In most cases, your local council will be able to arrange a collection date for your old bed.




Where will you deliver to?


We provide free delivery to anywhere in mainland UK mainland. To arrange an overseas delivery, please get in touch and we can arrange this for you.




Do you deliver on weekends?


We deliver 7 days a week. If you have a preference for a delivery date, please just ask!




How is delivery arranged?


We will contact you within 3 working days from receipt of your order to finalise your delivery requirements. Prior to your agreed delivery date, we will be able to advise a delivery time slot.





DELIVERY AND INSTALLATION



THE STORAGE BEDS

Should I try out some beds in a shop before buying?


Yes!
If you have time to spare, it will be good for you to see what our competitors offer.
We are confident you will not find a product or offer as good as ours!




How true are the colours on the website?


Colours can vary on different computer screens. We will be pleased to send you a free wood or upholstery fabric sample. Just ask and we’ll put one in the post for you.




Are all your storage beds standard sizes and manufactured to UK Standards?


Yes.
Our beds meet all British Standards. They are available in standard UK sizes so you won’t have to hunt for special sized bedding.




How do I dismantle my bed if I move house?


Each of our storage beds comes with an assembly and dismantling instructions pack in case you ever need to use it. Please click here to view it on our website. The instructions are also available to download.




Can I assemble the bed myself?


Yes, if you are nifty with a screwdriver and feel enthusiastic. The instructions can be viewed under our product support and we are only a phone call away if you need advice. Please let us know when you order.




Do you have a showroom?


We do not have a showroom, but we do have many happy customers who share their reviews and we will make every effort for you to join them! All the information you need should be on the website, but please do give us a call or send us an email if you have any questions!




How much storage space is in the boxer storage bed?


The Boxer storage bed offers an unbelievable amount of storage space due to our space-saving design which features deep drawers The king size bed for example has more storage space than 9 airline cabin bags and the super king even more than that. Much more than most divans with drawers or lift up beds.




How big does my bedroom need to be?


The drawers will fully open to 55cm (22"). Ideally this clearance should be allowed all around the bed (both on the left and right hand side as well as at the foot end) to allow for the drawers to be fully opened. This clearance area can be reduced if you are short of space. You will however not be able to fully open your drawers - but they can still be accessed and fully utilised. You can read detailed information here.





 


 

PAYMENTS AND SECURITY

Should I try out some beds in a shop before buying?


Yes!
If you have time to spare, it will be good for you to see what our competitors offer.
We are confident you will not find a product or offer as good as ours!




How true are the colours on the website?


Colours can vary on different computer screens. We will be pleased to send you a free wood or upholstery fabric sample. Just ask and we’ll put one in the post for you.




Are all your storage beds standard sizes and manufactured to UK Standards?


Yes.
Our beds meet all British Standards. They are available in standard UK sizes so you won’t have to hunt for special sized bedding.




How do I dismantle my bed if I move house?


Each of our storage beds comes with an assembly and dismantling instructions pack in case you ever need to use it. Please click here to view it on our website. The instructions are also available to download.




Can I assemble the bed myself?


Yes, if you are nifty with a screwdriver and feel enthusiastic. The instructions can be viewed under our product support and we are only a phone call away if you need advice. Please let us know when you order.




Do you have a showroom?


We do not have a showroom, but we do have many happy customers who share their reviews and we will make every effort for you to join them! All the information you need should be on the website, but please do give us a call or send us an email if you have any questions!




How much storage space is in the boxer storage bed?


The Boxer storage bed offers an unbelievable amount of storage space due to our space-saving design which features deep drawers The king size bed for example has more storage space than 9 airline cabin bags and the super king even more than that. Much more than most divans with drawers or lift up beds.




How big does my bedroom need to be?


The drawers will fully open to 55cm (22"). Ideally this clearance should be allowed all around the bed (both on the left and right hand side as well as at the foot end) to allow for the drawers to be fully opened. This clearance area can be reduced if you are short of space. You will however not be able to fully open your drawers - but they can still be accessed and fully utilised. You can read detailed information here.