Frequently Asked Questions

 

How soon will you deliver my storage bed?


Our standard delivery lead time within England and Wales is 2-3 weeks after receipt of your order. Orders to Scotland are consolidated which may take up to 8 weeks in line with our sustainability commitments. Should you require a more urgent delivery, or delivery on a specific delivery date, please get in touch. Once your order is confirmed, one of our friendly team will get in contact with you to discuss delivery and arrange a time that suits you.




I have restricted access, will you still be able to deliver?


Yes.
The Boxer bed is delivered in small packages and only fully assembled in the bedroom. Small staircases and space constrictions are usually not a problem, but please do contact us if you have any special delivery requirements, just to make sure!




How does your free installation process work?


The Boxer storage bed consists of many parts.
We will assemble all these parts and expertly build your bed for you in the comfort of your own home at no extra cost. This saves you the headache of trying to follow instructions - and of course we take away all packaging for recycling.




Do you offer a dismantling service for our old bed?


Yes!
We will happilly dismantle your old bed for you at no extra cost. It's what we do. However, unfortunately we will not be able to take your old bed away with us. In most cases, your local council will be able to arrange a collection date for your old bed.




Where will you deliver to?


We provide free delivery to anywhere in mainland UK mainland. To arrange an overseas delivery, please get in touch and we can arrange this for you.




Do you deliver on weekends?


We deliver 7 days a week. If you have a preference for a delivery date, please just ask!




How is delivery arranged?


We will contact you within 3 working days from receipt of your order to finalise your delivery requirements. Prior to your agreed delivery date, we will be able to advise a delivery time slot.





DELIVERY AND INSTALLATION



THE STORAGE BEDS

Should I try out some beds in a shop before buying?


Yes!
If you have time to spare, it will be good for you to see what our competitors offer.
We are confident you will not find a product or offer as good as ours!




How true are the colours on the website?


Colours can vary on different computer screens. We will be pleased to send you a free wood or upholstery fabric sample. Just ask and we’ll put one in the post for you.




Are all your storage beds standard sizes and manufactured to UK Standards?


Yes.
Our beds meet all British Standards. They are available in standard UK sizes so you won’t have to hunt for special sized bedding.




How do I dismantle my bed if I move house?


Each of our storage beds comes with an assembly and dismantling instructions pack in case you ever need to use it. Please click here to view it on our website. The instructions are also available to download.




Can I assemble the bed myself?


Yes, if you are nifty with a screwdriver and feel enthusiastic. The instructions can be viewed under our product support and we are only a phone call away if you need advice. Please let us know when you order.




Do you have a showroom?


We do not have a showroom, but we do have many happy customers who share their reviews and we will make every effort for you to join them! All the information you need should be on the website, but please do give us a call or send us an email if you have any questions!




How much storage space is in the boxer storage bed?


The Boxer storage bed offers an unbelievable amount of storage space due to our space-saving design which features deep drawers The king size bed for example has more storage space than 9 airline cabin bags and the super king even more than that. Much more than most divans with drawers or lift up beds.




How big does my bedroom need to be?


The drawers will fully open to 55cm (22"). Ideally this clearance should be allowed all around the bed (both on the left and right hand side as well as at the foot end) to allow for the drawers to be fully opened. This clearance area can be reduced if you are short of space. You will however not be able to fully open your drawers - but they can still be accessed and fully utilised. You can read detailed information here.





 


 

PAYMENTS AND SECURITY

Can I place my order over the phone?


Of course! You can choose to place your order online or via email, telephone or post: Online
Our collection of storage beds can be securely purchased online and indeed most orders we receive are placed this way. By Phone
Call us with your requirements on 01327 226275. We will be very happy to advise you and take your order and payment from 9.00am - 5.00pm Monday to Friday. By Post
Send your order details and cheque payment to The Living Storage Company Ltd
Arundel House
50 Coventry Street
Southam
Warwickshire CV47 0EP By email
Simply email your order details to sales@livingstorage.co.uk and we will contact you.




What payment methods can I use?


We accept all major credit and debit cards via payment online. You can also pay with a cheque if you wish to. Please give us a call if you would like to pay this way.




Are my bank details safe with you?


Yes they are. Very. Our secure payment system is hosted by a leading global payment provider (Stripe). Rest assured, the highest possible security standard is maintained.




Do I need to use an offer code for any of your promotions?


No. All of our standard promotions are available to all of our customers. These are applied directly to your order and should be visible at the checkout before you place your order. For any other special promotions, we may provide you with a discount code. If you have any questions, please don't hesitate to get in touch with us.




How can I tell that the Boxer storage bed is a sturdy and beautifully made piece of furniture?


We absolutely love our Boxer bed and guarantee you will not find a better storage bed.
We will deliver and assemble your Boxer bed in the comfort of your own home and are 100% sure you will love it as much as we do. But, should you be unhappy with the finished bed, we will take it away and refund you in full.
Now that's commitment.




What about Returns and Refunds?


If for any reason you are unhappy with your purchase, you have 14 days from delivery to cancel the contract for a full refund. Please either send us an email or give us a call on 01327 226275 and we'll arrange for your return or exchange promptly. We also ask that you read our Terms and Conditions.